Read the following CI sample #4 in Japan and give your best possible solution to it.
Bill Webber was an engineer sent to a factory in Japan to introduce a new production process. His first assignment was to meet with the management level to find out what the problem was.
When asked what the problem was, the response from management was that there was no problem and all was well. When Bill tried to pursue the issue further, they all smiled and replied that there was nothing to worry about.
After the meeting, when General Manager Tsuyoshi Tanaka spoke to Bill, Bill said, “Mr. Tanaka. Mr. Tanaka. There doesn’t seem to be anything, in particular, I can help you with. The general manager seemed surprised at his outburst and said, “That’s quite a misunderstanding. You have provided us with valuable information.
Bill explained, ”I asked if there were any problems during the meeting, and they all remained silent. I further asked if there were any problems that were troubling them, and several people raised their hands but said that they didn’t think it was a big problem and that they could solve it themselves. I understand that I don’t fully understand the new production process yet, as everyone has said, but why are you still not cooperating to solve the problem? I can’t help you unless you are honest with me.”
What are the issue and the best possible solution to this incident?
